Returns & Exchanges
At AURA Watches, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our commitment is to ensure your experience is as precise and elegant as the watches we craft.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return and receive a prepaid shipping label.
Secure the Packaging
Place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.
Ship Your Return
Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a receipt for tracking purposes.
Quality Inspection & Refund
Once our horologists verify the condition of the timepiece, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing